Privacy Policy

Last Updated: 12 July 2026

Ikaya Living, operated by Urban Commerce (Pty) Ltd ("we", "us", "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Store or make a purchase, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our Store, you consent to the practices described in this Privacy Policy.

1. Who We Are

Urban Commerce (Pty) Ltd, trading as Ikaya Living, is the responsible party for the personal information we collect and process.

Email: support.kayaliving@gmail.com Phone: +268 7846 9646

Business Address: Shop 08, Harbour Point Centre 42 Somerset Road, Green Point Cape Town, Western Cape, 8005 South Africa

2. Information We Collect

We may collect the following personal information when you use our Store:

Contact information: name, email address, phone number, delivery and billing address
Order information: items purchased, order history, payment details (processed securely by our payment provider — we do not store full card details)
Account information: if you create an account, your login details and preferences
Technical information: IP address, browser type, device information, and browsing behaviour on our Store (collected via cookies and similar technologies)
Communications: any information you provide when contacting our customer support

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including delivery
Communicate with you about your order, including confirmations and shipping updates
Respond to customer support enquiries
Improve our Store, products, and customer experience
Send you marketing communications, where you have opted in (you may unsubscribe at any time)
Comply with our legal and regulatory obligations
Detect and prevent fraud or misuse of our Store

4. Legal Basis for Processing

We process your personal information based on:

Your consent
The necessity to perform our contract with you (i.e., fulfilling your order)
Our legitimate business interests (e.g., fraud prevention, improving our services)
Compliance with legal obligations

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

Courier and delivery partners, to fulfil your order
Payment processors, to securely process your payment
Service providers, such as our website hosting and email platforms, who assist in operating our Store
Legal or regulatory authorities, where required by law

All third parties who process personal information on our behalf are required to keep it secure and use it only for the purposes we specify.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your information may be stored and processed by service providers located outside of South Africa (such as our e-commerce platform). Where this occurs, we take steps to ensure your information remains protected in accordance with POPIA.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required to comply with our legal, accounting, or reporting obligations.

8. Cookies

Our Store uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings, though this may affect certain features of our Store.

9. Your Rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal requirements
Object to the processing of your personal information
Withdraw consent at any time, where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, please contact us at support.kayaliving@gmail.com.

10. Children's Privacy

Our Store is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.

11. Third-Party Links

Our Store may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.