We'd love to hear from you! Whether you have a question about our products, need help with an order, or just want to say hello, the Ikaya Living team is here to help.
Get in Touch
Email: support.kayaliving@gmail.com Phone: +268 7846 9646
Business Address
Urban Commerce (Pty) Ltd (trading as Ikaya Living) Shop 08, Harbour Point Centre 42 Somerset Road, Green Point Cape Town, Western Cape, 8005 South Africa
Business Hours
We aim to respond to all enquiries within 1–2 business days.
Monday – Friday: 8:00 AM – 5:00 PM (SAST) Saturday – Sunday & Public Holidays: Closed
What Can We Help You With?
- Order enquiries — questions about your order status, tracking, or delivery
- Product questions — need more info before you buy? Just ask
- Returns & refunds — we're happy to guide you through the process
- General feedback — we always love hearing from our customers
For the fastest response, please include your order number (if applicable) when contacting us.
Delivery Area
We currently deliver exclusively within South Africa, with an estimated delivery time of 2–5 business days.
We look forward to helping you make your home a little more organised, one shoe rack at a time.